Terms and Conditions of Use

1. Service

1.1 This website "https://planetcraftart.com/" ("Website") is operated by Color Whisper Design Company ("we", "our company"). This website provides online and offline shopping modes through the Internet (including through the use of applications or software), and provides one-stop delivery service ("Service") for designated products.

1.2 Please read these terms and conditions carefully before using this website. If you enter this website or use any part of it, it means that you have read, understood and agreed to be bound by these terms and conditions. We reserve all rights to modify or change these terms and conditions at any time without any notice. If there are changes to these terms and conditions, we will post them on this website. The revised terms and conditions shall be effective on the date of posting and supersede any previous versions of these Terms of Service. You agree to periodically review the published Terms of Service on this website to ensure that you are aware of any revisions thereto. Your continued use of this website and/or our services after any modification or change will be deemed to have read, understood and agreed to accept the latest version of these terms and conditions. If you do not agree with the content of these terms of service, or your country or region excludes all or part of the content of these terms of service, you should stop using this service immediately.

1.3 If you are under the age of 18, in addition to complying with the above regulations, you should use or continue to use this service only after your parents (or guardians) have read, understood and agreed to all the contents of the terms of service and subsequent revisions. Serve. When you use or continue to use this service, it is presumed that your parent (or guardian) has read, understood and agreed to accept all the contents of this service term and its subsequent revisions.

1.4 The meanings of certain terms used in these Terms and Conditions:
1.4.1 "You" means the person to whom we provide services or deliver goods and the person who is required to pay for goods delivered by us.
1.4.2 "Suppliers" means sellers and suppliers of goods that you order through our website.
1.4.3 "Commodity" refers to the goods or services that you order and will pay for through our website.
1.4.4 "Content" refers to all texts, images, logos, icons, photographs, videos, moving visual images or sound combinations and images, sound effects, computer programs and other materials.
1.4.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether registered or not and applications to register or apply for registration of any of the foregoing), confidentiality Data rights and all other intellectual property rights of a similar or corresponding nature that may exist now or in the future anywhere in the world. .
1.4.6 "Hong Kong" means the Hong Kong Special Administrative Region of the People's Republic of China.

2. Register

2.1 You usually do not need to register to use some functions of the website or enjoy most of the services. However, you can view your purchase history by registering with us when using the service or making an order. By registering, you represent (and we are entitled to rely on such representations) that you are 18 years of age or over and capable of forming legally binding contracts.

2.2 When you use our services and agree to register, you agree to:
2.2.1 provide your true, accurate, current and complete information when filling out the registration form; and
2.2.2 Maintain and update your registration information in real time to ensure that the information is true, accurate, up-to-date and complete. Notify us immediately of any changes to ensure we can communicate effectively with you; and
2.2.3 Make sure to keep your user name and password properly (please note that you will be fully responsible for all actions caused by improper password storage); and
2.2.4 Only you or persons authorized by you can use your user name and password to log in to this website; and
2.2.5 If we have reasonable grounds to suspect that any information is untrue, inaccurate, not up-to-date or incomplete, we have the absolute discretion to reject any new user registration application, suspend or terminate any registered user account, and reject your Use all or part of this service without giving any reason.

3. Order

3.1 Unless otherwise stated, we are not the seller or supplier of the goods. We are responsible for administering the website, arranging the order processing process and fulfilling the delivery of the goods you order from suppliers through our website.

3.2 When you confirm the order, it means that you purchase the goods from us or the supplier at the specified price of the goods. Once an order is submitted, it cannot be canceled and cannot be changed.

3.3 We will confirm receipt of your order by email. This confirmation email will provide:

3.3.1 Your order details,

3.3.2 details of prices charged,

3.3.3 your order follow-up information, and

3.3.4 Deliverables.

3.4 This communication will represent our acceptance of your order on behalf of the supplier. You can track the status of your order online.

3.5 The stock availability of the Merchandise is displayed online and will be updated periodically by us or the Supplier. However, it should not be relied upon as a definitive statement of whether the item you intend to purchase is actually in stock.

3.6 We reserve the right at our sole discretion not to accept or cancel an order for any reason, including but not limited to:

3.6.1 There is not enough stock for the goods you ordered;

3.6.2 failure to arrange delivery for your region; or

3.6.3 The price indicated on one or more items you ordered is incorrect due to human or computer error or incorrect pricing information provided by the supplier.

If we cancel your order, we will notify you by email and will credit your account with any relevant amount charged to your credit card or account as soon as possible. You accept that we shall not be liable for any compensation for your dissatisfaction or any loss (whether direct or indirect). We do not assume legal obligations and responsibilities caused by out-of-stock failures.

3.7 If you order alcoholic beverages on this website, you must guarantee that you are over 18 years old and have the right to legally purchase the relevant goods. You must ensure that any ineligible person does not use your web login to purchase alcoholic beverages.

4. Price

4.1 All commodity prices on this website are calculated in Hong Kong dollars. In addition to the prices marked on the product pages of this website, there may be discounts based on promotional activities and membership levels. The price of the products you purchase is subject to the final price displayed on the checkout page. You promise to check the products before payment The price has been fully understood and approved.

4.2 The price of the product fluctuates. If there is a price adjustment or promotion after payment, the price difference cannot be refunded.

4.3 We will use all commercially reasonable efforts to display accurate and up-to-date prices on our website. Since the prices of some commodities are usually updated by suppliers, we may not be able to list the latest prices of suppliers before accepting your order.

4.4 We will cancel your order if the price of the goods at the time we intend to accept your order is higher than the price at the time you placed the order.

4.5 If we cancel an order and you have made any payment, we will refund to you any amount debited by us to your credit card or account. You agree and accept that we shall not be liable for any compensation for your dissatisfaction.

5. Payment

5.1 This website supports a variety of payment methods, including credit card (Visa / Master / UnionPay card), PayMe.

5.2 When you place an order, you authorize us to pay the amount of the goods at the time of our acceptance of your order by the credit card or account you nominate and declare to us that you are authorized to make the payment. Title to the Merchandise will not pass to you until all related payments have been received (whether or not the Merchandise has been delivered).

5.3 We do not collect or retain your credit card or account details.

5.4 We use third-party payment services for online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card or account information will be collected, processed and retained by the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card or PAYME transactions, and we shall not be liable for any relevant losses in whole or in part under any circumstances.

5.5 We reserve the right to change the payment method for online shopping at any time without prior notice.

5.6 If you make a wrong transfer, the extra amount can only be used for the next purchase. If you insist on a refund, due to administrative costs, an administrative fee of $50 will be charged each time. It is recommended that you double confirm the amount to be transferred before using transfer.

6. Use of discount codes

6.1 If applicable, the promo codes provided by us are only applicable to one-off purchases through this website and are subject to terms and conditions.

6.2 Coupon codes are not valid for delivery charges, are non-refundable, non-transferable, and cannot be exchanged for cash or merchandise. Any remaining unused amount will be forfeited.

6.3 If your order is canceled or eligible for a refund for any reason, the promo code used on that order will be void without any refund or compensation from us.

6.4 We reserve all rights to terminate or change the above offers at any time and from time to time without prior notice. In case of any dispute, our decision will be final and conclusive.

6.5 These Terms and Conditions form an integral part of the General Terms and Conditions.

7. Delivery service

7.1 Each order is limited to a single pick-up location or delivery location. Once the order has been submitted, the delivery method and pickup/delivery address cannot be changed.

7.2 Door-to-door delivery service: designated merchants or products can enjoy free shipping service.

7.3 Unless otherwise specified, please refer to our website for details of delivery charges and free shipping amounts. We reserve all rights to adjust the free shipping order amount and other fees mentioned above at any time and from time to time.

7.4 When the gale or above signal is hoisted, the red or black rainstorm warning is in force, or we or the third-party supplier judge that it is not safe to deliver, the delivery service will be postponed, and we or the third-party supplier will contact Your latest delivery arrangements.

7.5 The delivery arrangements for each product (logistics company, regional restrictions, delivery time, etc.) are different. Generally speaking, we currently do not deliver to remote areas and outlying islands, buildings without lift equipment, any controlled areas and prohibited Deliveries to areas entered by trucks/vehicles. We reserve the right to refuse delivery at our sole discretion, and everything is subject to the reply and arrangement of the logistics company.

7.6 When the goods have been delivered to you, you will hold the goods at your own risk and we will not be liable for their damage (direct or indirect) or resulting loss (direct or indirect) to the maximum extent permitted by applicable law. Responsible.

7.7 If the order contains alcoholic products, the recipient must be over 18 years of age and must provide appropriate proof when requested.

8. Return or Exchange

8.1 Except as otherwise provided in these terms and conditions, the Company does not accept returns or exchanges of goods.

8.2 If the goods you ordered are faulty, defective or damaged (through no fault of yours), or the goods are not what you ordered, or the quantity delivered is incorrect, you can return or exchange them within 2 days of the date of receipt, but you The following prerequisites are required:

8.2.1 Provide valid proof of item details/photos for return/replacement as evidence; and

8.2.2 the goods are unused and in the condition in which they were originally sold, together with all parts and accessories supplied with the goods, including but not limited to instructions, certificates, labels, markings, consumables, bags and boxes, etc.; and

8.2.3 the packaging of the goods must be in the condition in which they are delivered to you; and

8.2.4 The request for return or replacement shall be sent to our customer service representative through the email designated by us or the supplier, and the goods shall be returned to the address designated by us or the supplier within the period designated by us or the supplier. Any costs incurred in returning the goods to our designated address will be borne by you.

8.3 If you meet the requirements of the above clause 8.2 and we are satisfied, we will arrange return and exchange for the same product as soon as possible after the return is approved. If the product is not in stock and we have collected the relevant payment, we may refund the amount of the product.

8.4 You agree and accept that acceptance of product replacements is subject to stock availability.

8.5 You agree and accept that it is at the sole discretion of us and the supplier whether to accept return or exchange of goods. Under no circumstances will we accept returns to us without application and approval, or be liable for any damages incurred by you for any reason.

9. Ownership

All risk in the goods passes to you upon delivery, but we retain title to the products until all related payments have been received.

10. Disclaimer and Limitation of Liability

10.1 If due to any force majeure (including fire, casualty, accident, natural disaster, natural disaster, any law, order, declaration, regulation, requirement or requirement of the Hong Kong government or any agency thereof, strike, labor dispute, riot, commotion , shortage of labor or skilled workers, shortage or lack of supply of products or raw materials, delays in transportation, or any other reason (whether or not similar to the aforementioned reasons) beyond the reasonable control of Color Whisper Design Company , which makes Color Whisper Design Company unable to perform its With respect to this website and these terms and conditions, Color Whisper Design Company shall not be liable for this to the extent of such hindrance.

10.2 You agree to bear all risks arising from the use of the service. We do not represent or warrant that our website or any of its contents will be accurate, complete or reliable. We do not make any guarantee that this website service, software or any information on the Internet is free from any computer viruses, and we shall not assume any responsibility or legal liability related to the above.

10.3 We do not represent or warrant that access to this website or any part thereof will be uninterrupted or trouble-free. The service of this website may occasionally be interrupted or malfunctioned, which may cause inconvenience to your use, loss of data, errors, tampering or other economic losses. You should take your own protective measures when using this service. We shall not be liable for any damages caused by your use (or inability to use) the services of this website.

10.4 We reserve the right to change, amend, replace, suspend or remove information or offers on the Site or as part of the Services from time to time without prior notice. From time to time, your use of the Site and/or the Services may be restricted for the purpose of repairs, maintenance or the introduction of new facilities or services.

10.5 We do not represent or warrant the completeness, quality, functioning, use, accuracy or timeliness, or fitness for any purpose, of all information stored on or obtained by this website or this server or any other server of this website or use.

10.6 To the maximum extent permitted by applicable law, we do not represent or warrant that any Services (whether or not provided by us) will be provided with due care and skill.

10.7 To the maximum extent permitted by applicable law, we do not represent or warrant that any goods will be of merchantable quality or will be suitable for any purpose (notwithstanding prior notification to us of such purpose).

10.8 You agree that no data transmission over the Internet can be guaranteed to be completely secure. Although we strive to protect such information, we do not warrant and cannot ensure the security of information you transmit to us. You transmit any information to us at your own risk.

10.9 To the maximum extent permitted by applicable law, we will not be liable for any technical, factual, textual or typographical inaccuracies, errors or omissions in or relating to any material on this website.

10.10 To the extent permitted by law, we exclude all liability (whether in contract, tort or otherwise and whether due to our negligence) to you for:

10.10.1 any technical, factual, textual or typographical inaccuracies, errors or omissions with respect to or in relation to our website (including the use of applications or software) or any information therein;

10.10.2 failure to provide our website (or any part thereof), goods or services;

10.10.3 any delay in supply, or failure to supply or make available goods or services, or any negligent supply of goods or services;

10.10.4 any Goods are not of merchantable quality or fit for their intended use; or

10.10.5 Any misrepresentation about our website, goods or services.

10.11 We will use all commercially reasonable efforts to ensure the accuracy of the Content but make no warranty or representation (express or implied, statutory or otherwise) as to the accuracy, quality or completeness of the Content or its suitability for any purpose and The content should not be regarded as specific business, investment and financial management, financial, business, medical or legal advice, and there is no guarantee that it is completely correct, and we will not assume any responsibility for it. We have the right to modify or delete the information or suggestions provided by this service at any time. Before you make any relevant plans and decisions, you should still consult professionals for opinions on your situation so as to meet your individual needs.

10.12 We will cooperate with third parties such as other companies, suppliers, Japanese government departments and institutions at any time, and they will provide different content including news, information, e-newsletters, pictures, videos, etc. for us to publish. Based on respecting the intellectual property rights of content providers, we may not conduct substantive review or modification of the content provided by them, and we are not responsible for the correctness and authenticity of such content. You should make your own judgment on the accuracy and authenticity of such content.

10.13 You also agree that advertisers (if any) are solely responsible for the content of advertisements displayed on our website. Placing such advertisements does not constitute a recommendation or endorsement of the advertisers' products by us and each advertiser is solely responsible for any representations made by its advertisements. We will not be liable for any loss caused by your reliance on the accuracy of the information contained on our website.

10.14 The product content, text and picture descriptions, display samples or other sales information you browse in this service are all designed and proposed by the suppliers of each product and service. You should consider and judge the correctness and credibility of the product content by yourself, and we are not responsible for the warranty.

11. User's legal obligations, promises and guarantees

11.1 You represent, warrant and promise that you will never use this website and services for any illegal purpose or in any illegal way, and promise to abide by the relevant laws and regulations of the Hong Kong Special Administrative Region of the People's Republic of China and all international practices for using the Internet. You agree and guarantee that you will not use this website and services to engage in acts that infringe on the rights and interests of others or violate the law, including but not limited to:

11.1.1 use this website for any fraudulent or illegal purpose;

11.1.2 Use this website to defame, abuse, harass, stalk, threaten or violate the rights of others (including but not limited to the privacy or publicity rights of others);

11.1.3 obstruct or interfere with the operation of this website or the server or network used by our website; or violate any regulations, procedures, policies or regulations of the relevant network;

11.1.4 transmit or distribute any harmful or intrusive viruses, worms, Trojan horse programs or other computer codes that are harmful or intrusive or that may or intend to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;

11.1.5 reproduce, reproduce, sell, resell or exploit any part of the Site (including applications or software), or use or link to it, for any commercial purpose;

11.1.6 revise, adapt, translate, reverse engineer, decompile or disassemble any part of this website (including making applications or software);

11.1.7 frame or reproduce any part of the website without our prior written consent;

11.1.8 Upload, publish, reprint, email, provide or otherwise send any content of intellectual property rights (including but not limited to any party's patents, trademarks, trade secrets, copyrights) to which you have no rights;

11.1.9 Use the services of this website in the name of others;

11.1.10 Spam advertising emails, junk emails, chain letters, illegal multi-level pyramid schemes, etc.;

11.1.11 Forge the source of the message or interfere with the identification of the source of the transmission in any way;

11.1.12 Tracking others or otherwise interfering with others or collecting or storing personal information of others;

11.1.13 create databases by means of organized downloading and storage of Content, User Content or any Site content;

11.1.14 Infringe any copyright, design right and intellectual property rights of the products on this website; and

11.1.15 Other actions that we have legitimate reasons to consider inappropriate.

12. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify us and all of our directors, employees and suppliers against any claims, losses, damages by third parties arising from any breach of any covenants, warranties, representations and agreements herein , fees, expenses (including legal expenses) or other liabilities to indemnify us and all of our directors, employees and suppliers and hold us harmless.

13. Linked Sites

Certain links (including hyperlinks) on our website will take you away from our website. Links are provided only as a convenience to you and the inclusion of any link does not imply our endorsement or endorsement of the linked site, its operator or its content. We are not responsible for the content of any website other than ours.

14. Termination

14.1 If you violate any terms and conditions, we may immediately terminate your access to our website or registration or limit your use of the account (or any part thereof), and remove and delete all or part of the relevant information and files in your account , and stop using all or part of the service without notice.

14.2 In addition, we may at any time refuse to provide our services to any user who violates these terms and conditions. You agree that we will not be liable to you or any third party if the use of the service is terminated or restricted.

15. Intellectual property rights

15.1 All content on our website, including but not limited to product information, design, text, images, website structure, arrangement of website screens, web design, member content and other materials, and the selection or arrangement thereof are controlled by We own, control or license. Any authorized use without prior written approval is strictly prohibited.

15.2 Unless you have obtained our express written consent or you are expressly authorized by law, you may not:

15.2.1 Use the Content for any commercial or other non-personal use;

15.2.2 copy or transmit the Content to any other device or to any other person;

15.2.3 reproduce, distribute, communicate to the public, modify, reformat, create derivative works from, or display the Content; or

15.2.4 Use, modify, reproduce, publicly broadcast, publicly transmit, publicly perform, publicly publish, adapt, distribute, distribute, reverse engineer, decompile or disassemble.

15.3 You acknowledge and agree that if you breach any of the terms of these Terms, we may, in our sole discretion, cease to supply you with any content. In case of violation, you shall be liable to us for damages.

15.4 All trademarks, product names and company names or logos on our website are our property or the property of their respective owners. We do not grant approval for the use of any such trademarks, appearance, product names, company names, logos or designations, and such use may constitute a violation of the rights of the holders.

15.5 You may not use or reproduce any of our trademarks in any way (without our prior written consent). You hereby undertake and agree that:

15.5.1 Color Whisper Design Company is the legal owner of the trademark "Planet CRAFTART";

15.5.2 will not use our and our group's trademarks and any derivatives or other similar names or trademarks;

15.5.3 All rights, interests and goodwill arising from trademarks, or any derivatives thereof, are exclusively owned by JAL Group, JAL World Travel Co., Ltd., JAL World Select Store;

15.5.4 Will not register a domain name similar to the trademark and any derivative thereof, or use any similar name including any visual or homonym or other derivative name.

15.6 We do not represent or warrant that your use of the Services will not constitute any infringement or misuse under intellectual property laws.

16. Privacy Policy

16.1 We are committed to protecting your personal privacy. We only use the relevant information collected for lawful purposes.

16.2 Our Privacy Policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use your information in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

16.3 Please refer to our Privacy Policy for details. This Privacy Policy is incorporated into this Agreement and is deemed to be an integral part of this Agreement.

17. General matters

17.1 These terms of use and any disputes or matters arising from or incidental to the use of the service and/or this website, you agree to be governed by the legal jurisdiction of the Hong Kong Special Administrative Region of the People's Republic of China.

17.2 If any provision of these Terms and Conditions is ruled by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision will be deemed severed, but the remaining provisions shall remain in force and effect .

17.3 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice.

17.4 We will not be liable to you for any breach of these terms and conditions of use, nor will we be liable to you for any failure to provide or delay in providing our services through the website as a result of any event or circumstance beyond our reasonable control. responsibility.

17.5 We may assign these terms and conditions or appoint any third party including group companies to provide services to you on its behalf, or to perform any of our obligations set out in these terms and conditions.

17.6 You may not assign or otherwise deal with all or part of your rights and obligations under these Terms and Conditions without our written consent.

Updated date: April 2021