退貨條款及細則 Delivery FAQ

INTERNATIONAL SHIPPING 

How long will it take for the item to arrive?

It will take 14-21 days delivery but there will be a significant delay with international shipments due to COVID. 

Once the package leave the US, USPS will not provide any tracking number. I won't be responsible for late or missing package. 

Please assume for all risks of international shipping.

Do you ship internationally?

All products are designed by Hong Kong Brand "PlanetCraft HK" and "Plump Planet" and ship internationally from factory all around the world. Thanks for your patience. 

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders and I will not be responsible for it.

Since the policy is different at each country, please check with your local customs office directly to see if they apply duties & taxes to your purchases.

 

RETURNS & REFUNDS 

Can I cancel my order?

Once your order has been received, we cannot guarantee any changes to your order. 

What is your return policy?
All sales are FINAL. However if the order arrives damaged during shipment, please email me with photos of the damaged products and I'm happy to issue a replacement if it's available  or refund.  
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

 

What is your exchange policy?

At this moment, we don't offer exchange.

Other questions?

Email me at rita.hklin@colorholicgossip.com

 

 

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